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  Top » Catalog » FAQ » Payment and Delivery
Payment and Delivery
faqs.jpg

  1. How do i pay by credit / debit card?

  2. How long will it take to deliver my order?

  3. What is your returns policy?

  4. Do you ship worldwide?

  5. Will you be at any major water polo tournaments?

  6. Do you have a retail shop in Coventry i can visit?

  7. Do i have to have a Paypal account to buy from you?


  1. How do i pay by credit / debit card?


    Payment is via PayPal. However, you do not need a Paypal account to use this facility, just click on the credit/debit card link on the paypal page when checking out and fill in your card details when prompted.



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  2. How long will it take to deliver my order?


    All items dispatched via The Royal Mail

    £3.95 for orders under £100
    FREE for orders over £100

    UK
    = 1st Class Recorded or Special Delivery (depends on order value)

    Worldwide = Airmail or International Signed For (depends on order value)

    DELIVERY for TURBO, FINIS and KLEIM Products = Please allow a minimum of 28 working days for delivery from the time of the order
     
    DELIVERY for all other Products = Please allow a minimum of 10 working days for delivery from the time of the order



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  3. What is your returns policy?


    Due to hygiene reasons goods can only be returned if found to be FAULTY. In the unlikely event that an item is FAULTY, please notify us within 7 days and an RMA number will be issued (goods must be returned within 21 days). Returned goods will not be accepted back without an RMA number.

    Return postage and packing costs will be met by the customer. Customers should obtain proof of postage when returning goods to us, as we cannot be held responsible for parcels lost on return to us.



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  4. Do you ship worldwide?


    Yes



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  5. Will you be at any major water polo tournaments?


    Not currently, but are looking to do so in the near future



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  6. Do you have a retail shop in Coventry i can visit?


    No, we are an online shop only, which keeps our overheads down, so we can offer our customers the best price possible



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  7. Do i have to have a Paypal account to buy from you?


    No, when you reach the Paypal screen at the point of checkout, please click the option on the left hand side of the screen, for not having a Paypal account and follow the on screen instructions.



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